Responsive customer service
Final update: the cufflinks arrived and seem to be good quality. No thi g is loose or broken. So while my initial experience of having gift packing added to my cart without my selecting it wasn't good, FaithHeart did indeed remedy the situation and did it promptly. I have updated my ends overview to four stars because fast service and a good remedy are important to me. I will update further to five stars depending on when the item arrives.