Misleading marketing and policy
Misleading marketing and policy A truly negative experience Inspired by the ‘no duplicates in the full box’ policy, I bought several boxes at different times In the last box, I found 4 duplicates (excluding duplicates found in different boxes) I contacted customer care, providing proof of purchase, photos of the entire box, photos of the STILL SEALED AND DUPLICATE figures, and even a video They refused to replace them with four of the characters missing from my collection, saying that the factory is free from error because they weigh the items and the processes are automated It was all to no avail to provide photographic and video evidence and to point out that if they were free from human and machine error, they wouldn’t have a replacement service for missing parts or a customer care team! They even went so far as to tell me that the shop where I made my purchase wasn’t an official retailer (one of the UK’s largest chains, which appears on the list of official retailers) or that I shouldn’t buy in-store, but should buy directly from them Disappointed by the misleading advertising and marketing, and the lack of customer care support An extremely negative experience