Violates USA Consumer Review Fairness Act to Silence Negative Reviews
From my personal experience, I could never recommend this company. I don't have any insight into Mandy, just Oliver Talamayan/Oliver Nino and Authentic Living. Today, I've submitted formal complaints to multiple Attorney Generals in the US and to the Better Business Bureau about my experience. In short, despite how extreme the circumstances (in my case, hospitalization), they don't budge on their no-refund policy unless you post a negative review on Trustpilot. But from there, it gets worse. I was offered a refund, but only on two conditions: 1) I must remove my Trustpilot review, and 2) I must sign a "Non-Disclosure and Non-Disparagement Agreement." This not only goes against Trustpilot's guidelines but by conditioning my refund on an agreement to remain silent, they're in direct violation of federal law outlined in the Consumer Review Fairness Act (CRFA), 15 U.S.C. § 45b, which is designed to protect customers sharing their honest experiences. In the employee’s own words when I emailed about the unlawfulness of what I was being asked to sign, the employee wrote back: “You also referenced my earlier note that the clause prevents “public comments,” and you are correct that ITS INTENT IS TO PREVENT FURTHER NEGATIVE OR DEFAMATORY COMMENTARY.”