Disappointed
I am very disappointed with CompAsia. I purchased a Samsung Galaxy S22 Ultra from their KL Sentral branch on 18.03.2025. After only 4 months, the screen blacked out. I sent it for warranty repair on 04.08.2025, but it took 1.5 months before I got it back on 19.09.2025. Shockingly, within 2–3 days of use, the same issue happened again. I requested a replacement but until now there is still no feedback. To make things worse, CompAsia deducted an extra RM70 from my account (even though my installment was already paid). I was told it was a “system error” and refund would be processed, but until today no refund has been made. The service is extremely poor: long repair delays, no proper updates, unfair installment deductions, and no understanding of how important a working phone is for customers. I am paying installments on time for a device I cannot even use. Very dissatisfied with CompAsia. I hope they take responsibility and improve their service.