Defective product, no customer service response
--- **⭐☆☆☆☆** **Defective product, no customer service response** Ordered 5 items (Order #418598) on 28 April 2026. The Dynamic Folio for iPad Pro 13" (M5) arrived completely non-functional. The magnetic attachment system does not hold the iPad in place at all. My iPad works perfectly with every other MagSafe accessory I own — the issue is clearly with the product, not the device. I am not the only one; other buyers have reported the exact same defect on this product. I have attempted to reach MOFT customer service multiple times by phone at +86 755 21613804 with no answer. I have also contacted them via email and am currently awaiting a response. If I do not receive a reply by tomorrow, I will be proceeding with a chargeback through my bank. The products look good on paper, but a DOA item combined with an unreachable customer service team is not acceptable. I cannot recommend purchasing directly from moft.us — especially for customers outside the US. *Update to follow once (if) resolved.*