Very unreliable, wasted trips, customer service very unhelpful
I have had the same issue a few months ago and I’m having the same issue again that the app does not generate the access code to the Gym. To generate the access code I have to be at the gym which means I have wasted my journey to the gym when the codes don’t generate. i’ve tried for help with well hub app and all it does is go round and round with the AI as they do not have Customer Services I’ve wasted almost 5 hours chatting to the AI and yet I can’t get anything resolved. this is not reliable. I understand it’s cheap to access several gyms but the the reliability is very poor and cannot plan to go to the gym I am going to be in next two hours as the app might not work or might not generate code. The last time I had same issue and left a trustpilot review I was given an answer that contact someone in the Gym but most of the GYM GROUP do not have anyone working in the gym, especially early mornings. Unless you’re looking for cheaper option, but this is very unreliable.