Poor responses and lack of concern shown to a loyal customer.
I made several phone calls to renew my accident policy. It was lapsed by half a day. The calls were answered and they promised to call me back. I called back after three working days. Still they cannot tell me if I can renew it. It is not right to do this to this to anyone who has been renewing her policy for the past four years. I have decided to change my insurance provider.