Disappointing Customer Service - Beware Auto-Renewal Policy
Thank you for responding. However, there's a clear gap between your stated values of "empathy and respect" and your actual customer service. When I contacted you immediately after the charge, having not used your app for an entire year (verifiable in your system), I received a rigid "no" with zero flexibility. You say your policy doesn't "guarantee" refunds — implying discretion exists — yet none was offered to me despite obvious merit. Saying you "aim for empathy" while demonstrating none when it matters is simply PR speak. Other customers deserve to know this. Following this hollow PR response, I am lowering my review from 2 stars to 1 star. You have officially confirmed that you prioritize profits over customer relationships. In today's competitive market with countless fitness apps to choose from, this approach is unacceptable. Potential customers: you've been warned. Original Review: I want to be fair in this review: Zing Coach's workout app itself is well-designed and I enjoyed using it when I was active on the platform over a year ago. However, I must warn potential customers about their inflexible customer service and predatory auto-renewal practices. What Happened: After not using the app for an entire year (verifiable through their own login records), I was automatically charged $139 for an annual renewal I was unaware of. I discovered the charge the same morning it occurred and immediately contacted their support team to request a refund. The Response: Despite clearly explaining that: I hadn't used their service in over a year This was a genuine oversight on my part They could easily verify my non-usage through their system Their support team (Alina) refused to issue a refund, citing "company policy." There was no consideration for the customer relationship, no empathy for an honest mistake, and no willingness to make an exception despite clear evidence I wasn't using their service. The Bottom Line: In today's competitive fitness app market, customer care should matter. Zing Coach chose to prioritize $139 over customer goodwill and trust. Their support team appears trained to rigidly follow policies rather than actually support customers. My Recommendation: If you decide to try Zing Coach, immediately disable auto-renewal in your settings Set calendar reminders before any renewal date Don't expect flexibility or understanding from their customer service if issues arise Consider other fitness apps with better customer service reputations I cannot in good conscience recommend a company that takes advantage of customers' honest mistakes rather than building long-term relationships.