I am writing to formally lodge a…
I am writing to formally lodge a complaint regarding your misleading advertising and unfair business practices related to my voucher purchases. Please review my full purchase history carefully. On 24 April 2025 at 10:48 AM, I purchased a voucher and redeemed a trip to Singapore with SUPERNICE (Booking No: ILMAEGCL). At that time, SUPERNICE was clearly listed as a participating transport operator, and it was the only operator departing from Penang (Sg Nibong). This was the sole reason I made the purchase. On 25 April 2025 at around 7:00 AM, I purchased another RM210 voucher. The website still showed SUPERNICE as part of the participating operator list. Since I had just redeemed a trip with SUPERNICE the day before, there was no reason to doubt the validity of this information. My main reason for purchasing the RM210 voucher was to redeem when I came back from Singapore on 26 April 2025 but I was informed that the voucher could only be used for the Penang–Singapore route (not Singapore–Penang) and that it remained valid for two years from the purchase date.. On 7 October 2025, when I finally attempted to use the RM210 voucher, I discovered that SUPERNICE had been removed from the list of participating operators — without any prior notice. I was then informed that no refund would be issued. This is unacceptable. At the time of purchase, SUPERNICE was clearly promoted as a participating operator. Now that it has been removed, through no fault of mine, the voucher has become effectively unusable for its intended purpose, those other participating operator was not depart from penang sg nibong, pls tell me how to use in future? This constitutes misleading advertising and unfair terms, which are in direct violation of basic consumer rights. I purchased these vouchers based on the information provided on your platform. You cannot retroactively change the terms and then refuse a refund.