Outrageous Overcharging and Refund Rip-Off
I was charged twice the actual price of my train ticket through this website. When I immediately tried to cancel the booking, the company refused to issue a full refund and instead deducted 20% of the amount I had paid. Because they had charged me double the ticket price in the first place, that meant they kept an amount equal to 40% of the actual ticket price while providing no service. In my opinion, these business practices are exploitative, unethical, and completely unacceptable. Charging customers twice the ticket price and then retaining 20% of that inflated amount upon cancellation is an anti-consumer practice that I would strongly advise others to avoid.