Public Warning: Mammotion Is a Customer Service Disaster — Avoid Them at All Costs
I’ve just finished the worst customer experience of my life with Mammotion and their Yuka mower. If you’re even thinking about buying from them — please read this before you do. What should’ve been a premium, smart mower turned into two months of endless support hell. From August 11 to October 1, I went through 67 pages of messages, 6 different ticket numbers (#226435, #226475, #227782, #287264, etc.), 8 support agents, and over 30 emails and 7 live chats. All to get help for a simple fault: a broken wiper, water in the camera, and firmware that made the mower unusable. At first, they promised: • “We’ll replace the vision module.” • Then: “We’ll send a new Yuka right away.” • Then: “We can only repair it.” • Then: “We’ll ship a refurbished one.” • Finally: “We’ll apply for a brand-new Yuka.” • I have been promised the same new blades 4 times and nothing recived as compensation Every promise fell apart. Every “tomorrow” turned into another lie. I was told five separate times that a package “was shipping the next day.” Not one of them was real. Tickets were closed mid-conversation, replies took days, and every new agent acted like they’d never seen the case before. I had to quote EU consumer law just to get them to acknowledge that I was entitled to a working mower within warranty. Even when they finally agreed to send a replacement, it took six full weeks before a new Yuka finally left their warehouse. And still — more excuses: “system delays,” “tracking number tomorrow,” “waiting for warehouse confirmation.” It was endless. Meanwhile, my lawn looked like a jungle, and I was stuck begging a robot company for basic human decency. Let’s be clear: Mammotion doesn’t “support” customers — they wear you down until you give up. They copy-paste apologies, contradict each other, and seem to have no internal system at all. They sell robots, but treat people like robots too. If you ever have a problem with a Mammotion product, be ready for months of frustration, broken promises, and gaslighting. Save yourself the stress and buy from literally any other brand. They make mowing robots, but their customer service belongs in the Stone Age. This company needs to be held accountable. Don’t make the mistake I did.