Customer service channels are unresponsive
I sold off my iPhone 14 Pro Max and Apple Watch SE at the 1 Utama branch and while I got the payout for the phone on the spot, I was told the payout for the Apple Watch would take some time. I've reached out to the customer support via WhatsApp and email but received zero responses. The WhatsApp line even stopped giving me what I assume is an automated message. I didn't really want to write a review because the guy at the store was helpful, but I just wanted to ask when will they pay me out for my device, which is a simple question and it seems that Compasia would only respond to public reviews. Do better on your customer service. Don't just stay quiet and leave people hanging. When I was at the store another customer came in about a device they sold and I overheard that they also couldnt reach customer service.