No support and no transparency
The support is terrible. I asked for a specific spare part for my iX12 radio, and they told me I had to send the radio to support. I then asked for cost quotes for: - A quote for shipping costs - A quote for diagnosis costs (not repairs) - A quote for a spare part in case it's not repairable They refused to give me any information; they just kept telling me that I have to ship the radio. I can understand total repair costs may require a diagnosis, but the cost of the diagnosis, the shipping, and a spare part do not. This information allows one to evaluate whether to ship it or not. This is a lack of transparency, as well as a very easy way to get scammed. EDIT: I'll add to your reply: I'd like to clarify that I didn't request a repair estimate, but I wanted to know if there was a charge for the diagnosis, what the cost would be, and the cost of return shipping. You told me the diagnosis is free, and that's fine, but I don't understand why support isn't providing this information.