Extremely disappointed with Batik Air
Extremely disappointed with Batik Air. The staff were unhelpful and rude, and seemed unable to do their jobs properly. The system was a complete mess. During our flight from Kuala Lumpur to Dubai with friends, we had purchased extra baggage, but the ground staff claimed it didn’t show in their system, delaying us from boarding. When we asked for clarification, the staff spoke to us rudely and simply handed back our passports, telling us to go to another counter. Onboard,The plane was freezing and the seats were uncomfortable. Would not recommend.