wrong item sent
I ordered a Liverpool FC advent calendar, as this was something very different. Unfortunately, an Aston Villa FC advent calendar was sent. When I contacted Doncrate, they said sorry for the inconvenience, we can offer a max. Of 20% refund. I said I had no use fir an AVFC advent ad would return the item ad expected a full refund. They said I was liable for the shipping cost of 20Euros. My invoice said 5.77euros + 1.79 for shipping insurance. They then offered a max. Of 50%. Then they offered a max. Of 70% which was in line with their policy. I said I wouldn't except anything other than 100% refund. I spent just over 40euros so not an insignificant amount. I wouldn't have given a 1 star feedback, except I had to choose. Possibly a company that takes money in the hope that no one bothers with the hassle of returns. Do be aware if purchasing from this company.