Homeowners Insurance Issue
I recently called for a homeowners insurance quote and purchased a policy underwritten by Travelers the same day, paying the annual premium in full. Two weeks later I see, only on the Travelers website, that I'm being billed an additional $123. Apparently, CapCenter gave me an early quote discount I was not entitled to. Where I come from, when you make a mistake, you suffer the consequences. CapCenter feels I should suffer the consequences for their mistake. I've worked with two levels of customer service with no satisfaction. This is not a good way to do business. I liked the idea of dealing with a local company but it has not worked out well.