Never Received My Order and Customer Service Won’t Respond
UPDATE 10/20/25: I finally received the replacement order for the one that never arrived. To Ulanzi's credit, the replacement got here about a week after they said they'd ship a new one out. That being said, they never gave me a tracking number like they said they would and I never heard from them in the past week after reaching out for the tracking number. Ultimately, I ended up giving 3-stars because I truly do like their products...and when my order was lost they did eventually make it right and ship a replacement. But their communication is very inconsistent. Sometimes I'd get a response next day, and other times I'd have to send a couple of follow up emails and not get a response for 1-2 weeks. UPDATE 10/13/25: They have finally reached out again to resend my order for the lost package. Will update my review further once I receive it. Customer service is terrible! Never received my order (ULANZI159695). Customer service said they’d contact the carrier and give me an update on my package in 1-3 days…that was a couple weeks ago. I’ve followed up via email multiple times and even reached out via Instagram and have not gotten any responses. It’s been over a month since it shipped. Tracking has shown the package hasn’t been scanned in transit in over 2 weeks. It has clearly been lost. Ulanzi charged me for “package protection” when I placed my order. What a scam. There’s an issue with my package and they won’t respond anymore. What exactly is the package protection for then? I’m now out $50 for the item I never received. Avoid this company at all costs and spend your money with a company that will ensure you get what you paid for. Very disappointed!