Worst customer service experience
I submitted a request to increase my credit card's limit and provided all the necessary documents on September 26th. The website states a review period of 10 working days, but it has been much longer than that, and as of today, I have still received no response or update from the bank. Furthermore, trying to get help via the Digibot is pointless, as the stated response time for a single message is a minimum of 3-5 days. For a simple matter like a credit limit review to take this long in this day and age is unacceptable. This is an extremely disappointing level of service, especially coming from Singapore's largest local bank. I am truly speechless at the inefficiency.