Review: Recurring Technical Issues on Premium Artist Accounts
Review: I have been associated with Fine Art America for several years through my partner’s Premium artist account (Coleen Z). Over the past year, we have experienced repeated technical problems: visitor stats frequently pause or stop updating for days (even with confirmed genuine visits), scroll arrows break and cause “forbidden” errors or reset to the first artwork, and new uploads sometimes result in “Page Not Found” errors. These issues appear account-specific. Other artists we’ve spoken with privately report normal functionality. When we raise the problems with support, the responses are generic — typically explaining that stats are sometimes paused due to “bot traffic” and suggesting we use Google Analytics instead. This does not address why the problems are frequent and persistent on one account while others function normally. The platform has potential, but the unreliable backend and lack of meaningful resolution after multiple tickets make it frustrating for long-term Premium artists. Greater consistency and effective technical support would make a significant difference. Rating: 2 out of 5 stars