75 days and no package
Ordered September 5th for Halloween ended up getting lost in customs after they told me to give it time for the shipping to update. Finally they agreed to send me another package on October 30th and it updated on November 14th saying that on November 12th my package was delivered in HONG KONG, KWON TANG!!! I immediately emailed them that day which was a Thursday with pictures of the tracking asking them why was it saying delivered when it was in Hong Kong and they reply with an email along the lines of “your package says delivered please check post office if anything” RIGHT AFTER I sent them a screenshot of it saying it was delivered at the wrong address!!!! They finally emailed me back after I emailed them saying I’d call my bank and make a claim if my money wasn’t returned, which is exactly what I did and luckily I got my money back today, but all they sent me was another email saying they’ll call customs about my package and refund me and it’ll take 7-10 business days honestly I was so disappointed I heard good things about this place for them to lose my package TWICE and then deliver it to the wrong country and address after waiting 75 days!!!! Absolutely ridiculous and they don’t even have a number to call just email. Horrible Experience how am I still getting my shein packages and other orders from over seas but this place lost my package twice???