Destroyed a special memory
Which was suppose to be a happy memory for my family and I this company destroyed I purchased a fireplace from Belleze. I was excited to purchase this fireplace. I am a cancer fighter, and this fireplace gave me memories of a very special time in my childhood. When I was a child we would stay with my grandparents. We would sleep next to the fireplace and go to sleep with the crackling sounds and the warm glow. The fireplace changed prices three times between there site and Amazon, within hours . After dinner I went to purchase the fireplace and it changed to a much higher price. I reached out to Belleze, they stated to me to purchase the fireplace and they would refund me the difference. I never received the difference in cost, and they do not follow through. I have been very understanding, we are weeks into this situation. Sometimes a purchase has meaning and memories attached to them, it’s not only just objects. All you have is your word. I am trying to return this fireplace, for this company goes against my beliefs. They do not put customers first. I never put the fireplace together for I needed help from my son when he gets back in town, so I never was able to enjoy that extremely special moment. I am not currently working and my husband works 7 days a week to keep things afloat but we purchased this to help our family share in joyous memories. Please stand behind your customers and your products. Don’t destroy dreams. The time I spent on this should of been spent with my family.