Refusal to honor warranty
I have a broken brew basket in my Black+Decker CM2046 Series coffee maker. The warranty states, “Please DO NOT return the product to the place of purchase." It also lists a website that does not work. When I then called the phone number, they told me that they would not honor this warranty, even though this part was clearly defective and I needed to return it to the retailer, DESPITE the clear statement in the warranty that that is exactly what NOT to do. The person I spoke with clearly did not understand the terms of this warranty and did not want to be bothered to do their job.