Third time lucky!
I bought a personalised gift for my sister's partner at the beginning of November for his birthday on 27th November. The item arrived and the personalisation was right justified, not in the center of the loop keyring. I sent it back after long chats and photo taking to prove that it was not right. The keyring was returned, beautifully centered with the initials in the wrong order. I sent it back again. Everything was correct on the third time but I feel like I didn't buy a present but a job! I received the replacement on 30th January and now I have to post it on to him, I thought I was being organised ordering at the beginning of November! Ironically I was given a free birthday present from Aspinal during this period for free personalisation, and no code to redeem this offer!