I would give this site zero stars if I…
I would give this site zero stars if I could. I NEVER RECEIVED MY ORDER AND DID NOT RECEIVE A REFUND. I made a purchase September 6th. I reached out for a status update on October 3 and was told orders take up to 25 business days for delivery. I reached out again last Monday, October 13, requesting a refund and never heard back. The response I received from Ariel with customer service was, “ This email is to confirm that we have received your concern. Please bear with us while we are looking into it, and we will provide you with an update as soon as possible.” Here we are on October 20 and nobody has followed up with me. TERRIBLE CUSTOMER SERVICE. I STILL HAVE NOT RECEIVED MY ITEMS WITH NO RESPONSE FROM CUSTOMER SERVICE AND NO REFUND. Tracking # indicates my order has been in Indiana since September 30. it’s now October 20th!! i ordered these items September 6!! DO NOT BUY FROM FRENCHIESHOP.COM. THIS IS ONE OF THE WORST ONLINE PURCHASING EXPERIENCES I’VE HAD. I am reaching out to my bank on Monday to dispute the charges to my card.