Awful customer service experience, AVOID!
DO NOT touch this company with a barge pole. After receiving my mower, it's capabilities were massively exaggerated and it was incapable of cutting grass acceptably. While the initiation of the returns process was fine, the process of actually getting my money refunded has been a disgrace. It's 3 weeks after they confirmed receipt of my return and I'm still yet to receive my refund. Constant fobbing off and being told it'll be another 3/5/7 business days. If you value your money, spend it elsewhere.