Very poor communication and customer service
I ordered a part for my bissel multiclean lift off vacuum 2 months ago. It took 3 weeks but I finally received my order. Unfortunately, it was the wrong part. I contacted the company and they said they would reorder the correct part and send me a shipping label to return the incorrect one. Again it took 2 weeks and several emails, but I finally received the shipping label and returned the incorrect part. After another extended period with no communication, I contacted the company again. I was told the part was delayed. This time I canceled the order and requested a refund. I received confirmation that the refund would appear in 2-3 days. I still have not received the refund 3 weeks later.