Deceptive, Dishonest, Disgraceful
I purchased hair from Tinashe Hair based on the product images they advertised and was initially excited to wear it. However, upon receipt, the product was materially different as well a totally different style from what was depicted online. To document the discrepancy, I uploaded a video of the hair so the company could see it firsthand. In response, they offered a series of refund amounts—$30, then $60, then $100—ultimately stating the $100 would be in addition to a full refund. After I confirmed my account details as requested, they informed me that the refund would only be processed if I removed my public comment. This conduct reflects deceptive advertising, a lack of integrity, and a refusal to take accountability for misrepresentation. Despite the abundance of positive reviews, I have serious doubts about their authenticity. Based on my experience, I suspect many of those reviews may have been generated internally. What I received for nearly $150 was so poor in quality, I could have used grass and fashioned something similar myself.