MOFT’s Customer Service Is Abysmal!
I ordered their iPhone 17 Pro case on September 29, received it on October 8, and decided immediately it wasn’t the right fit. I submitted a return request the same day it arrived — well within their own 30-day return policy. You’d think that would be straightforward. Instead, it’s been a parade of no replies. MOFT’s support has just doesn't want to deal with returns, even though shipment tracking that proves when the case was received. They obviously just make their own return rules and drag things out past the deadline, as if the calendar and clock are fake news. This isn’t about the phone case — which was average at best — it’s about a company refusing to honor its own policy. When customers follow the rules and a company still stonewalls, that’s not confusion, that’s neglect. I’ve dealt with dozens of accessory brands — MagBak, NOMAD, Mous, Apple — all of which handled returns promptly and professionally. MOFT stands alone in how poorly they’ve treated a simple return request. In short: decent marketing, terrible follow-through. If you value integrity, accountability, or basic communication, look elsewhere.