KYC works not well
Account Restricted After KYC – Funds Stuck I wanted to buy a Butterfly Knife on Shadowpay and already deposited my money. After that, I was asked to complete a KYC verification. I followed all the steps correctly and submitted my German residence permit as proof of identity. However, the verification failed for some reason, and now my account is restricted. Because of this issue, I currently cannot access my funds, and they are stuck on the platform. I’ve tried to resolve this but haven’t received a clear response yet. I hope the Shadowpay team can fix this issue soon, as this situation is very frustrating and inconvenient for users who have verified their identity properly. Request #49780 (Opened 2025-10-24 11:56:49)