Scam company
Scam company. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025. Fine... I bought a couple shoes, since I had the membership anyway. Now, I called them five times to cancel my membership, three of which they said they are unable to because their "system is down" all on different days. Alright- two OTHER times I called, their system was not down and they claimed to have cancelled the membership. Only for me to get an email a few days later, charging me for TWO memberships!! I had to call again, saying I only had one membership that I was trying to cancel, definitely not two. They tried to argue on the phone with me, claiming I subscribed to two memberships. I had to insist, and they claimed to have cancelled it. Wrong again- it STILL wasn't cancelled. I got another email later saying I'm being charged again for 2026. They make it extremely difficult to cancel your subscription and lie in your face. My membership still isn't cancelled to this day. Will have to go through my credit card company to claim fraudulent charges. This is the only experience I've ever had with a company where they are intentionally lying, cheating, and creating new charges out of absolutely nowhere (two resubbed memberships after all the calls to cancel ONE membership?? Hello??) for people to keep paying for their memberships. UPDATE: I called my credit card company, and it turns out Roadrunner even charged me TWICE for one pair of shoes. We are currently filing a dispute. Honestly, this all is clearly completely intentional and there obviously is some internal issue that is making them a black company. All the five star reviews you're seeing are clearly fake reviews from friends and family of the employees/employers. They are trying to hide all the 1 star reviews.