We ordered a tankless water heater and…
We ordered a tankless water heater and Empire gas floor furnace 8/24 and 8/25/25. When the items didn't arrive when expected, we were told it would be two more weeks. We were told this several times before cancelling the order and requested a refund. They agreed to refund both orders. When the refund wasn't received, they said they did issue a refund to our credit card. As of today, no refund was received or attempted.