Extremely Disappointed. Sold a Defective Phone, Then Ignored for 2+ Months.
I am writing this as a warning to others based on my experience with CompAsia Singapore (Order #CAS49483). This has been an extremely frustrating process. 6 Aug 2025: Purchased a Google Pixel 4a. 8 Aug 2025: I tried to report that the phone was seriously defective via their WhatsApp channel, but only received an auto-reply. I then sent a formal email. The battery was swollen and bloated, causing the case to bulge open—a clear safety hazard. The screen was also separating from the frame, and the phone's OS confirmed the battery was faulty and needed replacement. 10 Aug 2025: Received a generic "we are checking" email. This was the last meaningful communication I received. 14 Aug - 25 Oct 2025: Complete silence. I have been ignored for over two months despite multiple follow-up emails (14 Aug, 20 Aug, 25 Aug, 1 Sep) asking for a resolution and a refund. I sent a final warning on 6 Sep and still received no reply. It is now 25 October. CompAsia sold me a defective, unsafe product and then failed to respond to any of my follow-ups. I have no refund, no replacement, and not even a reply. Their customer service is non-existent on all channels (email and WhatsApp), and this lack of accountability is unacceptable. I am extremely disappointed and have already filed a formal complaint with CASE. I cannot recommend this company.