They Care About Their Service and Product
I just wanted to take the time to recognize someone who is doing a great job for the Katzkin company. These days it seems that there are no shortages of complaints and problems to the point that we seldom hear about the good things. So let me take the time to tell you about my experience. I have a 2019 Nissan Titan that I had your leather kit, seat heater, and cooler put in about a year ago. In the beginning of May, I started to have some issues with it not blowing cool air out anymore. You guys responded admirably by sending a new kit to my installer, which was fine until the new kit, did not work either. After this, I contacted your customer service department at this point Samantha was assigned to help me from here. Samantha was also wonderful with helping me as well. Samantha got me in touch with Gary Reimers who was nothing short of amazing. I truly appreciated how Gary took ownership of this issue, made it his own, and took care of it which far exceeded my expectations. He took the time to explain what the problem was, and what he did to fix it. This meant a lot to me, because I like to learn things. He is definitely an asset to the company. Because of this, you definitely have a customer for life, and if I know anyone looking for some new seats, I'll definitely send them your way. Everything is working correctly now, and as intended. He even went with me on a test drive to make sure I was satisfied. I hope this gets back to him, and thanks again for making sure I was happy with my purchase 1 year post sale.