please read this review
PLEASE READ THIS REVIEW: below i have my whole story with DXSabers. below that, i have live edits from how my story panned out. please read for the whole story, its very important. tbh, i probably wont be buying from them again unless its in person. anyways, heres the story: i first bought from DXSabers at a comic con. worked great, i loved my saber and thought nothing of it. the quality was good, i even smacked it on the ground a bunch and it stayed the same. unfortunately, after maybe 3-4 months, the charging port started breaking. it stopped charging and i ended up with a useless lightsaber. thankfully, DXSabers says they have lifetime warranty. i contacted them via Instagram and the people were wonderful, very nice and helpful. they promised my saber to be to me by Halloween, which i was very grateful for. unfortunately, halloween came and went and no word from them. i asked for tracking Nov 1st and was ignored for over a day, so i left my first edit to the review. then all of a sudden they were interested in my case. they promised my tracking by Nov. 5th. i reached out and got an excuse for why it was being so late. ok fine, that sounds good, but a promise is a promise you should keep it. next, as i said, i was promised to have the shipping uploaded to my account by November 5th. i waited until November 14th before i finally contacted them again, to which i was met by no response for a while. i come to this website, and leave my second edit. bam, minutes after i leave my review they finally answered, but only after i left my review. then all of a sudden they wanted to help and talk. finally, i received my tracking. then it sat on "getting ready to ship" for 10 DAYS. finally, on November 26th, the core arrived. i've been using it for over a week now and it seems to be fine, so thats good. overall, i think the support people themselves are certainly very nice, however the people who actually ship and make the sabers are slightly less so. i'd say if you absolutely want to buy from them, buy from a booth or something at a con. other than that, expect some pretty long wait times (like others have said). i dont honestly know whether or not i 100% trust them or not, but i will say they have some good aspects and some really bad, slow aspects. if you made it this far, thanks for reading. Here are my edits that i made from the moment i started talking to them to the time i got the saber core. i rearranged them from oldest message (Oct. 21st, 2025) to youngest (Dec 6th, 2025) to make it easier to read: i'll admit, i've only talked with support so far. i talked with whoever is in charge of support and they were wonderful, very friendly and very helpful. i'll also admit i'm a bit worried to send my parts but i just want my lightsaber fixed, and i bought my saber from the con and the people there were very nice too, so i feel like it should be ok. i'll guess we'll see what happens. Edit: i was promised it would be repaired and sent to be by halloween. on November 1, i requested the tracking info, which i was promised i would have 5 days before halloween. it is now November 2nd, and i have been ignored for a day now. im going to keep waiting, but i am very unhappy with how this has been going. Edit 2: i was promised shipping and tracking by November 5th, it is now November 14th and i have not received anything, no email, no tracking, and most importantly, no fix. Final Edit: i received my core on Nov. 26, over a month of when i first started this whole process. core came in good condition, so far no issues with it. so whats the moral of this story? if you are going to buy from them, i highly suggest buying in person instead of online. it'll be quicker.