Extremely Disappointed — Avoid Hosting with Compass Mining
I’m currently hosting multiple ASICs with Compass Mining and have faced nothing but frustration and financial loss due to poor support, lack of transparency, and unacceptably long repair delays. Three of my miners have been offline for weeks — some for over 2 months — and despite multiple tickets, follow-ups, and promised timelines, no clear solutions or timelines have been provided. Here’s what I’m experiencing: • ASIC “HMVT” offline since August 12 (s21 xp 270ths) • ASIC “HUWM” offline since August 29 (s21 pro 230ths) • ASIC “HMVV” submitted for repair on October 20 — still no update (s21 xp 270ths) Even after raising several support tickets and contacting Customer Success agents directly, I’ve received nothing but vague responses, repeated apologies, and no real action. One unit failed less than 7 days after activation — and no replacement or refund was provided. The downtime credit system is obscure and not clearly explained. Credits don’t seem to reflect the actual offline duration, and getting any update about them requires multiple reminders. To make matters worse, my miners often experience daily interruptions, frequent offline periods, or underhashing — and again, no accountability from the hosting side. If you’re considering hosting with Compass Mining, think twice. The lack of urgency, poor customer service, and unreliable hosting infrastructure make this a high-risk, low-reward operation. Until Compass proves it can take responsibility for equipment uptime and customer communication, I strongly recommend staying away. I will continue to update this review monthly to reflect whether things improve — but for now, I cannot recommend Compass Mining to anyone serious about their mining operation.