Recentof - shocking Customer Service
Within an hour of placing my order, I cancelled it. I was told the order couldn't be cancelled as it had already been shipped. Is this even possible? They almost guaranteed me that I would love the product (as everyone did) and once received, if I still wanted to return the bra's, I could. Almost 50 emails later I am still trying to establish whether I will receive a FULL refund. They also said I have to pay for the return postage. I have been offered a $9 compensation. This I dont understand - compensation for what? The postage or $9 will be added to my full purchase price. They refuse to answer. One at least 6 occasions I have asked them to escalate my complaint to the Managing Director/Owner and to provide me with this person/s contact details and the full, registered name if the company - crickets. I must add that their return policy states that I cannot be charged twice for postage. This has been the most frustrating experience I have had dealing with a complaint. It has still not been resolved.