Hard and cheap feeling cushions
The waiting period was 18 weeks. The couch itself looks OK but the back and arm cushions are very cheap. They resemble something you would get from IKEA. The cushions you sit on are hard like a rock. The only reason I didn't give one Star is because at least they do respond when I send emails. They asked me to keep the couches (yes I ordered two!) for one month, continually sitting on them for the cushions to soften up. I'm assuming that if I have to replace them, it will be another 18 weeks. I will not be ordering from them again.