These people are scammers!
I placed an order and immediately regreted it and tried to get a refund. Nowhere on the website is this possible. I wrote to them. They proceeded over the next 5 days to stall. First they offered me $30 off, The coupons, then they promised to work it out and did I really want a refund? On day 5 of back and forth I got a message: OOPS your order has shipped there is nothing we can do about it.