Issue Finally Resolved, but at a Significant Cost
I originally hired My Amazon Guy to help fix a UPC issue on one of my main Amazon listings. The case became extremely complicated, and for several weeks the listing was completely stuck in stranded status with no resolution in sight. During that time, I faced major operational and financial difficulties. However, as of December 5th, My Amazon Guy did successfully resolve the core issue, and the listing is now back online and working properly. For this specific achievement, they deserve 5 stars, it was not an easy case, and they did eventually manage to fix what I hired them to fix. That being said, the process leading up to the solution was very costly. Because of decisions made earlier in the case, I incurred tens of thousands of dollars in removal fees, relabeling, lost Q4 sales, and operational disruptions that could have been avoided with a more careful initial approach. So while I truly appreciate that the issue is now resolved, and I want to acknowledge their persistence and final success, I can only give 4 stars overall due to the significant financial impact this created for my business. I hope future clients benefit from improved processes and clearer risk communication. But again, I do want to emphasize: they ultimately solved the problem, and for that, I am grateful.