Sweaterpucks is a SHADY SCAM of a company
If I could give them zero stars I definitely would. I had high hopes for my 2 couch covers that I ordered near the end of September. They arrived in a few weeks. They ship from China although the website says they are based out of California. Whatever about that. As soon my package arrived, I took the covers out and tried to put them on. There was no way in hell that they were going to fit. The construction of the covers was so weird and the seams were awkwardly sewn. I tried and tried to make them work. I know I ordered the right size according to their website. I do measurements for a living so I know how to measure a couch. I knew I had to return these. That should have been no problem because the website states that if you aren’t satisfied within 30 days they will return your money. Right after I realized they would not fit and I really noticed the poor quality of the construction, I reached out to their “customer service” via email. They wanted me to give them the measurements of my sofas so they could exchange. I already applied the correct measurements when I ordered so I know that wasn’t the problem. I told them I just want to return these product for a full refund. That’s when they started fighting me on that premise. 10 emails back and forth, and they still refuse to refund my money. They offered me an exchange, $30 to call it even and I wouldn’t have to return. I paid $138.00 for these 2 covers so I told them that that wasn’t acceptable. They cited that they have low profits as the reason they would refund me so little. Hmm, wonder why their profits suck? They also gave me an incomplete address in China and told me I could send them back and they would refund me after they received the package, expecting me to pay the freight. I then asked for a prepaid shipping label and assured them that I would definitely send their covers back. They will not do it. They emailed again saying that they have sold 16,000 units with a 97% positive review rate, then offered me $50.00. Totally unacceptable. This company is a total scam. DO NOT ORDER FROM SWEATERPICKS. You will lose your hard earned money. The product was vey sub par and they do not honor their return policy.