The worst business experience I have…
The worst business experience I have had in over 10 years of importing. I do not recommend working with Jiaxing JinYi Solar Energy Technology Co., Ltd. or their representative Jerry Yu. Over two years, I ordered three full containers of water heaters (approx. 300 units). The company claimed to offer a warranty and guaranteed replacement of defective tanks in future orders. In reality, around 20% of the tanks were defective straight out of the box. Issues included: • leaking tanks, • leaking heating coils, • units failing immediately upon first fill — even before connection to the system. I followed all requested procedures. The company demanded photos, videos, serial numbers, and pressure tests. I provided everything promptly. Instead of support, I received absurd excuses: “bad water quality,” “high water pressure,” and later “transport damage,” even though we pressure-tested some brand-new tanks at only 2 bar and they still leaked. Communication was unacceptable: • Jerry Yu ignored emails, • no replies on WhatsApp, • no answers to phone calls, • complete avoidance of responsibility and clear breach of contract. After months of attempts to resolve the issue, despite providing evidence for 14 defective units, the company offered compensation for only 3 units — with no reasonable explanation. This is not a reliable business partner. The products are defective, the company avoids warranty obligations, and the communication is unprofessional. The matter has now been reported to the Chinese commercial court. I strongly advise others to avoid this supplier.