Money driven platform
I honestly cannot complain enough about Shopee. They fail to protect buyers, and equally fail to protect sellers — including their own collection point partners. There is zero sense of customer recovery or accountability. It feels like nothing more than a profit-driven platform. First, one of my parcels went missing and my complaint was abruptly closed with no proper explanation, just a photo of the package. Then, a few weeks later, another parcel that was supposed to be sent to my selected collection point was instead redirected to another address of mine without my consent. To make matters worse, the delivery driver — who usually drops parcels without contact — decided to call this time. He rushed me to reply and confirm delivery, clearly to secure “acceptance” over text and avoid responsibility. Only after checking did I realise the delivery went to the wrong address. I informed Shopee immediately that the address used was not the one I selected, and that the address was only used for my seller account. As I am currently in the middle of moving (which is why my store has been on vacation for the past 1.5 months), this error could have been easily resolved with proper service recovery or redelivery. Instead, they ignored the issue and closed my case again. Even as a seller, my experience with Shopee’s support was disappointing. When I was new and needed guidance, the customer service team was not knowledgeable enough to provide proper advice — they simply told me to ship my first order using any courier. As a result, the tracking never synced to my account, and it took almost a year for my order income to finally be released to me. Truly the worst customer experience. Shopee seriously needs to review its support standards and commitment to both buyers and sellers