Extremely disappointed with SIMBA…
Extremely disappointed with SIMBA’s service and support. While overseas, my SIM card became locked after trying multiple times to reconnect to the network for internet access — something that should not have caused a SIM lock in the first place. Once locked, I was unable to receive OTPs or access my account to retrieve the PUK code. I reached out via email and Messenger, but there was no response at all. It is unacceptable that there is no direct or urgent support channel for customers facing service loss, especially for those traveling abroad who rely on connectivity. This experience has been frustrating, time-consuming, and completely avoidable with proper customer support. SIMBA seriously needs to improve its response time and provide reliable assistance for users outside Singapore.