Purchased the HS 02b
Purchased the HS 02b. The soldering irons screen came with dead pixels. I contacted FNIRSI about this issue and they told me it was dirt on the screen, I was persistent and sent multiple photos explaining that it wasn’t dirt and the pixels were in fact dead. They ignored me until I left a bad review, which they responded to quickly. Eventually, I convinced them that the pixels were in fact dead, rather than offering a replacement, repair or a refund, all of which I would have been happy with, they offered a $4 refund so that I could purchase a new screen and replace it myself which would void the warranty. I told them I wasn’t happy with this and left a 2 star review on their website which I later found out that they had DELETED TWICE.