Advertised in membership ads and FAQs…
Advertised in membership ads and FAQs that the created logo is '100% yours', but when I contacted a support officer to request the logo's deletion from their website, citing the ownership assurances, I was informed that they cannot delete it due to their internal policy of reusing designs. Subsequent emails sent to the officer regarding this matter have been ignored, demonstrating a severe lack of professional communication. This practice of reusing custom-made logos directly contradicts their public commitment to customers regarding intellectual property rights.