Cant buy skins and withdraw money back
This is the worst website I have ever used. I made a deposit with crypto because I wanted to buy a knife, but I failed three times — I never received the trade offer. After contacting support, they replied: “There was an issue on the seller's side. Please try again later or choose another seller.” Then I said I no longer wanted to buy the knife because the prices had gone up and I wanted to withdraw my money. Their response was: “You can’t buy anything because you need to install our browser extension or app for the trade to be generated in your Steam profile.” So first they told me one thing — that the seller wasn’t sending the trade — and then another — that I needed to install an extension. I completely lost trust in the site and just wanted to withdraw my money. I wrote: “I don’t want to try, I just want to withdraw my money.” They replied: “We apologize, this notification should have appeared the first time you tried to purchase.” After long discussions, we agreed that support would contact their team about a refund. I waited, even though there were good offers on knives that I didn’t buy because I wanted my money back. Prices kept rising, and only four days later — when everything had already become more expensive — support finally replied: “Sadly, a refund cannot be given to you because the deposit was made via crypto method.” I’m extremely dissatisfied with this website. It was the worst experience I’ve ever had. First, you can’t buy an item; then support tells you to try again; later, they claim you need to install an app; then you ask for a refund, wait patiently, even while prices rise, trying to cooperate with them and not post on Trustpilot — and after days of waiting, they finally tell you they can’t refund you. The worst site ever. HOW LONG DO I NEED TO WAIT TO RECEIVE MY MONEY BACK? ticket number #50137