Questionable customer service and substandard products.
Purchased three Nanoleaf floor lamps from the UK website. One arrived faulty (flickering). Nanoleaf support directed me to swap the faulty light strip with a working base unit to troubleshoot. This rendered both lamps unusable, because the connector becomes lodged inside the strip during initial assembly and cannot be safely removed. Under the Consumer Rights Act 2015, I am entitled to repair or replacement of both affected units — the original faulty lamp and the one damaged through Nanoleaf’s directed troubleshooting. Despite providing full documentation and videos, no resolution has been offered. I also paid for DPD 48 delivery, which was substituted without refund or notice. Two unusable lamps, no clear accountability, and poor adherence to UK consumer protection standards.