I ordered medication on 10/14
I ordered medication on 10/14. Got lost in the mail. 40 minute wait to talk to a customer-service rep who talked over me. Truly frustrating experience. I also experienced problems trying to change my address after I moved. I changed my address multiple times online and it never went through, so I had to create a new account. Chewy is a much better service. I usually use 800PetMeds when they offer a less expensive price but the poor customer service is a dealbreaker. It's really, really bad.