3rd class company, 3rd class product and 3rd class service!!! Stay away
I purchased a Xiaomi QLED TV X Pro 55 (S/N 64050/C06100011351) on 6 Aug 2025 (Order ID 5250806562590201). The TV went out of action on 17 Oct 2025. Engineer Rajendra Yadav (Gurgaon) visited on 22 Oct 2025 and confirmed the front panel is defective, but no replacement or update has been provided—the TV has now been out of service for 17+ days. The initial delivery was also ~10 days late after 15+ calls to DHL/Xiaomi support. I was not even given a support ticket number. For a premium model this is unacceptable — poor product quality, unreliable logistics, and abysmal after-sales support.