No refund for products paid for but never received.
August 13, 2025 I ordered and paid for a standing ceramic fireplace stove with 2 floor pads, the marble inlay and replacement cover kit. I received the fireplace and one floor pad but not the other products. For almost three months I have been texting and trying to get my money back for all of the products they did not send me. They promised they would refund the $680,30 they owe me, but I have not received a check, Venmo or Cash App refund to this day. I have full documentation and copies of over two dozen emails asking for my money back because “they didn’t have the products”. Belle Flame has not kept their word. They have my money and I have no products.